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Customer Success

Our industry leading account management team works with you every step of the way to drive business outcomes. All our plans include your own dedicated client success manager.

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“From the outset, the Smarp team has gone the extra mile to guide us in getting the very best out of our investment – one which has rapidly paid itself back.”

Costa Tzavaras, Director, Global Programs, Amrop

Customer Success in Numbers

400+ programs launched

Representing over 4 million employees worldwide

Dedicated Customer Success in over 20 languages

Your journey to success with Smarp

Scoping

From the start, you as a Smarp customer will work with your own, dedicated Customer Success Director to help scope out your communications project. All our projects are unique, and yours will be tailored specifically for your organization.

Implementation

Your Customer Success Director will liaison between other Smarp internal support agencies, including strategic, development, integration and creative specialists. This ensures that you have a fully developed and integrated solution ready for launch day, coupled with the necessary communications strategy in place.

Launch

The most exciting and crucial part of the program! Your Customer Success Director will work with you and your team to launch the platform using tactics to ensure a successful rollout. In addition, your Customer Success Director will host training and on-boarding sessions for the entire organization to maximize adoption.

Review

After launch, your Customer Success Director is available for frequent program review sessions. During review, you will cover how your program is performing against KPIs set during implementation as well as recommendations on how to improve.

Growth

In addition to reviewing how your organization is performing against original KPIs, we love exploring how to take your communications to the next level. Whether the aim is to boost your communications through a new channel, a new integration or even a specific feature you need – we are here to ensure the growth of your communications program. Because as you grow, so do we.

But don’t take our word for it. Our customers love us.

We’re humbled to be recognized by our customers as leaders in Employee Communications.

our customers love us

YOU ARE IN GOOD COMPANY
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