Technical Support

Combining years of customer service experience with deep product knowledge.

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Supporting you anytime, anywhere

Our omnichannel technical experts monitor and help you optimize the use of our technology. Get help that meets your requirements on demand.

Smarp technical support in numbers:

99.5% uptime guarantee.

97% customer satisfaction rating.

<60 minute response time on customer queries.

We’re here for you in a number of different ways

In-platform support

In-platform support for ad hoc questions and issues. Average response time of less than 60 minutes.

Knowledge base

We want to make getting answers to your questions as quick and easy as possible. Odds are that we’ve seen your question before and added it to our knowledge base for your convenience.

Drop us an email

If the two options above don’t satisfy your needs, you can always submit a request via email.

Tips & Tricks

To get the most out of our platform, we also provide a number of advanced tips & tricks. Curated by our experts through years of experience.

But don’t take our word for it. Our customers love us.

We’re humbled to be recognized by our customers as leaders in Employee Communications.

our customers love us

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Transform the way your company communicates